T's & C's

Installation of Products

At Carbon Street, we strongly recommend professional installation for all of our products to ensure the best possible outcome. Customers should be aware that installation may require modifications such as trimming, cutting, sanding, prepping, or even fiberglass or carbon work for proper fitment. We do not guarantee OEM fitment for any products unless explicitly stated.

All fiberglass and carbon fiber components may require prep work including trimming, sanding, or cutting, as well as painting to match your vehicle’s aesthetics. Depending on your specific vehicle, some parts may need to be removed or adjusted for installation (e.g., crash bars may need to be removed for front and rear bumpers, fender liners may require trimming, and custom brackets may be necessary).

Please note that each vehicle and product is unique, and factors such as vehicle age, previous repairs, structural deviations, environmental damage, and rust may affect the installation process. Adjustments to both Carbon Street products and your vehicle may be necessary to achieve the desired fit.

It’s also important to understand that carbon and fiberglass products may experience slight shape changes due to packaging and shipping. In such cases, the product may need to sit in sunlight or be exposed to heat to return to its intended shape.

Product Quality and Fitment

Our products are handcrafted, and no two items will be identical. Variations and minor imperfections are part of the manufacturing process and should be expected. Products from Carbon Street will not have OEM fitment, and this is not considered a defect.

If you encounter any issues with our products that may affect fitment or functionality, please notify Carbon Street immediately before any work or modification is performed. All concerns must be documented with photographs and/or video and submitted to us for review. Products must be returned in their original, unmodified condition for any claims to be valid. Modifications made to the product will void any warranty or eligibility for returns.

If extensive work is required to make a product fit during installation, or if any significant issues arise, Carbon Street must be contacted before proceeding further. We reserve the right to investigate each situation on a case-by-case basis, taking into account the uniqueness of every vehicle make and model. Investigations typically take 5-7 business days, though more complex situations may require additional time.

Defective Products and Warranty

Carbon Street does not consider a product defective unless it has been verified by a qualified automotive body shop or installer. As mentioned, imperfections or minor fitment issues due to the handcrafted nature of our products are not considered defects.

If a product is found to have a significant defect or manufacturing flaw, you must report the issue immediately and provide photographic and video evidence for review. Returns or replacements will only be processed if the product is in its original, unmodified state. If modifications have been made, Carbon Street will not provide a refund, as we are unable to assess the original condition of the product.

In the event of mold-related issues or significant defects, Carbon Street reserves the right to offer a repair, an equivalent replacement, or a full refund. Standard ETAs apply for these resolutions.

Return and Refund Policy

At Carbon Street, we operate within a highly specialized market, and many of our products are custom-made to order. As a result, we encourage all customers to carefully consider their purchases. Due to the custom nature of certain items, returns may involve additional fees, and some products may be non-refundable. Items that are custom-made, specially ordered, or produced to your specifications cannot be returned or refunded as they are made specifically for your order and are not kept in stock. However, store credit may be provided on a case-by-case basis.

We are unable to offer full refunds for reasons such as change of mind, external circumstances (e.g., selling your vehicle or it being written off), inability to self-install without professional help, or dissatisfaction with production timeframes.

If you change your mind after receiving your order, you may return it for a refund or exchange, provided that the product is unopened, in its original packaging, and returned within 3 days of delivery. A 35% restocking or cancellation fee will apply, along with any shipping fees. If a refund is approved, please allow 5-10 business days for processing after the item has been returned, regardless of the reason.

While the product is in your possession, you must take reasonable care and avoid using it.

Non-Refundable Circumstances

We cannot offer refunds or accept returns in the following cases:

  • The product is returned without proof of purchase.
  • The product has been used, installed, or damaged (e.g., bolt points fixed, modifications made).
  • The item is not in its original condition or has been modified in any way.
  • Freight damage occurred during transportation (we recommend purchasing freight insurance).
  • The item has already been produced or is in the shipping process.
  • Delays occurred in freight or logistics, as these are beyond our control.
  • The goods were custom-made, specially ordered, or produced to your specifications.
  • The item was not originally purchased from Carbon Street.
  • You do not wish to pay freight charges for a made-to-order product.
  • You deem the product defective without providing proof of professional installation (non-OEM fitment is not considered defective).
  • Holding deposits for specific products or orders.
  • The item was in stock and already dispatched.

Damaged or Defective Products

While all our products are carefully packaged in bubble wrap and shipped in reinforced cardboard boxes, freight damage may occur due to handling by shipping companies. Carbon Street is not responsible for damages sustained during transit, so we highly recommend purchasing freight insurance. Please contact us if you wish to add freight insurance to your order.

In the event that you believe a product has a major defect, you must notify Carbon Street immediately with proof, such as photographs and/or video. A refund or exchange may be offered if the item:

  • Has a major flaw that would have stopped you from purchasing it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Does not perform as expected and cannot be easily fixed.

For minor issues, we will attempt to repair the item within a reasonable timeframe. If a repair is not possible, you may choose between a refund or replacement. Proof of purchase (e.g., receipt) is required for all return claims.